Privacy Policy

1. Overview

Neat N Clean Co. provides commercial and residential cleaning services across Minnesota's North Metro and Southwest Florida. This policy applies to our website and to the information we collect when you request an estimate, send us a message, or otherwise interact with us. By using our website or submitting information through it, you agree to the practices described here.

2. Information We Collect

Information you provide to us

When you submit our estimate or contact forms, we collect the information you choose to give us, which may include:

• Your name;
• Email address;
• Phone number;
• Your region, city, and the service you're interested in;
• Any details you include in your message about your space or request.

Information collected automatically

When you submit a form, and through our hosting and security providers, we may automatically receive limited technical information such as your IP address, browser type and settings (user agent), the page you submitted from, and the date and time of your request. This helps us prevent spam and abuse and understand how our site is used.

Cookies and similar technologies

We use a small number of cookies and similar technologies. These include strictly necessary cookies set by our bot-protection provider to tell humans from automated traffic, a cookie that remembers your cookie-notice preference, and analytics cookies (such as Google Analytics) that help us understand aggregate, non-identifying usage trends. See Section 6 for more detail.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and prepare and send your cleaning estimate;
• Contact you about your request by email or phone;
• Provide, schedule, and improve our services;
• Protect our website and forms against spam, fraud, and abuse;
• Maintain records and comply with our legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

4. How We Share Information

We share information only as needed to operate our business and website. We may share it with trusted service providers who process it on our behalf and are obligated to protect it, including:

• Hosting and infrastructure providers that operate our website and securely store the messages and estimate requests you submit;
• Security providers that protect our website and forms against spam and abuse;
• Communication providers that help us deliver email replies and internal notifications of your request;
• Analytics providers (such as Google Analytics) that help us understand aggregate, non-identifying website usage.

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, safety, and property of Neat N Clean Co., our customers, or others. If our business is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

5. Legal Bases for Processing

Where applicable law requires a legal basis, we rely on your consent (which you provide by submitting a form), our legitimate interest in responding to your inquiry and securing our website, and, where relevant, the need to take steps to provide a service you requested.

6. Cookies and Tracking Technologies

Strictly necessary cookies are required for our forms and security to function. We also use analytics cookies through Google Analytics to measure traffic and understand how visitors use our site, in aggregate and without identifying you personally. You can manage or disable cookies through your browser settings at any time, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Disabling certain cookies may affect how parts of the site work.

7. Data Retention

We keep the information you submit for as long as needed to respond to your request, provide our services, and meet our legal, accounting, and record-keeping obligations. When information is no longer needed, we delete or de-identify it.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information, including access controls that restrict the data submitted through our forms to authorized systems and personnel only. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you;
• Request that we correct or delete your information;
• Opt out of marketing communications at any time;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at contact@neatncleanco.com. We will respond as required by applicable law. We will not discriminate against you for exercising your rights.

10. Third-Party Links

Our website may link to third-party sites and services (for example, our Google Business Profile or social media pages). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

11. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective” date above. Your continued use of our website after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at contact@neatncleanco.com or by phone at (651) 414-1394.